Designing human experiences in the age of AI.
Links curated by Peter Polgar.
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Posted on 2017 April 8 by polgarp · Tagged in Management and Enterprise
Original link: https://hbr.org/2017/03/how-pg-and-american-express-are-approaching-ai
Organizations create products that mirror themselves, so it’s interesting how enterprises set up their groups working with AI. Customer benefit is where the design magic happens, and much of the clerical work behind support can be improved with AI tech. How the customers will feel better treated will be challenge.