Designing human experiences in the age of AI.
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Posted on 2017 June 17 by polgarp · Tagged in Customer management and Overview
Original link: https://thenextweb.com/contributors/2017/06/12/artificial-intelligence-revolutionizing-customer-management/#.tnw_dObLu3To
A few examples of companies using AI tech in CRM services. Even if companies keep their human agents talking to customers, there are many way AI systems can contribute to a more pleasant experience. An other way of thinking about these, what would you rather have, a “robot” solving your issue fast, or talking to a much slower human operator?