Designing human experiences in the age of AI.
Links curated by Peter Polgar.
For a weekly newsletter of hand selected links, signup here.
Posted on 2017 September 17 by polgarp · Tagged in Chatbots, Design principles, Human-computer interaction, and Politeness
Original link: https://chatbotsmagazine.com/rethinking-politeness-in-chatbots-interesting-research-findings-6c3a91871e5f
Humans attributing human-like features to things, so anthropomorphizing is nothing new, but it’s interesting to apply it as a design principle to systems with AI tech. Since AI can respond in unpredictable ways (that is, unpredictable in design time), they may appear even more human like. This possible also lowers user anxiety when working with automagical systems.