Designing human experiences in the age of AI.
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Posted on 2017 November 27 by polgarp · Tagged in Autonomous vehicles and User research
Original link: https://www.wired.com/story/mit-humans-semiautonomous-car-study/
Observing people interacting with technology is a common practice among software designers, so it makes sense a similar approach would help when working on self-driving cars. Just looking at data (logs from the system, the human operator’s actions) won’t give a full picture, especially not on the why. But to really understand the people, it’s not enough to silently observe them through cameras and sensors, questions need to be asked too.