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Setting goals

We frequently get goals from product and the rest of the organization that could be interpreted as “business results”. And successful designers seem to be talking a lot about improving conversion etc. But this feels like half the story, as we are optimizing small interactions, rather than making meaningful changes and improvements to the experience - so real user behavior change. Jared Spool’s article on UX outcomes offers a solution to this. Just ask If we do a fantastic job delivering this project, how will that improve the user’s life?.